How To Get Help

Interplay Entertainment Corp. Technical Support now offers troubleshooting guides with complete installation and setup instructions as well as information that will help you overcome the most common difficulties. If you have access to the World Wide Web, you can find these at www. interplay. com/support/ Here you will find troubleshooting information as well as information on regular system maintenance and performance. DirectX www. interplay. com/support/directx/Joysticks www. interplay. com/support joystick/Modems and Networks www. interplay. com/support/modem/ (For game-specific information and additional troubleshooting, visit our main page at www. interplay. com) If you have questions about the program, our Technical Support Department can help. Our web site contains up-to-date information on the most common difficulties with our products, and this information is the same as that used by our product support technicians. We keep the product support pages updated on a regular basis, so please check here first for no-wait solutions: www. interplay. com/support/ If you are unable to find the information you need on our web site, please feel free to contact Technical Support via e-mail, phone, fax, or letter. Please be sure to include the following information in your e-mail message, fax, or letter: Title of Game Computer manufacturer

Operating system (Windows 95, DOS 6. 22, etc. ) CPU type and speed in MHz Amount of RAM

Sound card type and settings (address, IRQ, DMA)

Video card

CD-ROM

Mouse driver and version Joystick and game card (if any)

A copy of the CONFIG. SYS and AUTOEXEC. BAT files from your hard drive A description of the problem you're having If you need to talk to someone immediately, call us at (949) 553-6678 Monday through Thursday between 8:00 AM - 5:45 PM and Friday between 8:00 AM - 4:45 PM, Pacific Standard Time with 24 hours, 7 days a week support available through the use of our automated wizard. Please have the above information ready when you call. This will help us answer your question in the shortest possible time. When you call you will initially be connected with our automated wizard. For information pertaining to your specific title, press ""1" on the main menu and listen carefully to all prompts. All titles are listed alphabetically. After you have selected your title, the most common difficulties will be listed. If the difficulty you are having is not listed or you need additional assistance, you may press "0" on your games main menu, and you will be transferred to a Technical Support Representative. No hints or codes are available from this line. You must call Interplay's HINT Line for hints, tips, or codes at 1-900-370-PLAY (1-900-451-6869 $1.25 in Canada only). You must be 18 years+, have a touch-tone phone, and the cost is $0.95 per minute. Interplay Productions Support Fax: (949) 252-2820 Interplay Productions Technical Support 16815 Von Karman Avenue, Irvine, CA 92606

HOW TO REACH US ONLINE INTERNET E-MAIL: [email protected] WORLD WIDE WEB: www.interplay.com FTP: ftp. interplay.com You can also visit the Baldur's Gate website directly at "http://www. interplay.com/bgate2"

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